Enhance Business Relationships through Conflict Management

Recertification
SHRM: 7.25 PDCs

Intended Audience
Individuals seeking guidance on how to help an organization manage conflict.

Competencies
Relationship Management
Communication
HR Expertise (HR Knowledge)

HR Knowledge Domain
People

Program Overview
Acquire the necessary confidence to facilitate a conflict discussion. Learn how to assess and manage workplace conflict while fostering an environment conducive to effective discussions. Measure your own perceptions of conflict, and learn how to identify sources of conflict and recognize early warning signs of destructive conflict in order to develop positive alternatives.

Program Objectives
Assess their individual methods of managing conflict.
Identify the various styles with which others handle conflict.
Identify the sources and warning signs of potential conflict.
Execute methods for successful conflict resolution, coach others to manage conflicts effectively, and facilitate conflict discussions.
Create a culture of effective conflict management by understanding the nature and causes of workplace
conflict.

Schedule
TWO-DAY PROGRAM
9:30 a.m. – 1:00 p.m./ 2:00 p.m – 6:00 p.m.

Participation fee:
€ 1.300,00 + VAT

Faculty
Luisa Macciocca
SHRM-SCP (Senior Certified Professional)
Marco Autorino
SHRM-SCP (Senior Certified Professional)
Dario De Gregorio
SHRM-SCP (Senior Certified Professional)

Location
Via Umberto Quintavalle, 100 – 00173 Rome

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